Complaints procedure

How to complain about our service, and where to go if we do not put it right.

Tell us first

Write to AHM Consultants at enquiry@ahmconsultants.com or by post to Plaza 2000, I-8 Markaz, Islamabad. Include your name, the matter, what went wrong, and what you want us to do. Please write within six months of the problem, or of you becoming aware of it.

What we will do

We will acknowledge the complaint within five working days and name the person dealing with it. We will investigate the file and reply in writing within eight weeks. If we need longer, we will say why and give a new date.

If you are not satisfied

If you are not satisfied with our final response, reply to it and the matter will be reviewed by a senior consultant who was not involved in your file.